Rainman Technical Support

Your Rainman is a significant investment an important piece of equipment in your cruising plans. We take our customer support responsibilities very seriously.

We have put significant effort into delivering the simplest and best quality watermakers possible. We also try to make this website an effective self-support tool, with a comprehensive troubleshooting guide and the availability of significant technical documentation.

However, we know questions can arise that might be unique to your situation or failures can occur on rare occasions. When this is required, you are always welcome to contact your local Rainman dealer, phone us directly at +61 433 826 626, or email us with your questions or issues. However, the more information we have about your situation, the easier it will be to assist. The most effective support can be provided if you are able to complete the online form below, which will submit directly into our customer support system. Internally, this assists us in getting the best person to respond to your particular enquiry. We will be in contact with you as soon as possible after you submit the form.

Regardless of how you contact us, please know that photo and/or video is highly valuable in the diagnosis process.

    Your Name *

    Email *

    Telephone, including country code

    Type of pressure supply unit (PSU)

    PSU serial number (systems manufactured before July 2017 won't have one)

    Type of reverse osmosis (RO) unit

    RO Unit serial number (systems manufactured before July 2017 won't have one)

    CasedNaked (without blue shell)

    Mode of operation

    Optional accessories
    NoneControl panelAutoflush

    Purchase date (approximate if exact date unknown)

    Where was system purchased (Dealer name, Rainman direct, second-hand, etc.)

    Your current location

    Do you have easy access to your system for testing / diagnosing?

    Where will you be in coming weeks (sending parts, etc.)?

    What is your self-evaluated technical capability (highly skilled, medium skill, entry level skills)?

    Please describe the issue in as much detail as possible. *

    Photos and/or videos are very helpful. Please attach here.
    (Accepted file types GIF, PNG, JPG, JPEG, PDF. File limit size is 2Mb)

    NOTE: If you have attached files, these may take a little while to transmit from your computer to our servers. Please don't navigate away from this screen until you've successfully been redirected. Thank you.